Tuesday, December 24, 2013

Important Update Regarding Christmas Shipping

We realize that a few customers have been experiencing some shipping issues with their orders. We are doing our best to sort out the packages and have them delivered by USPS to you in time for Christmas.

It's important to keep in mind that the USPS is very overworked during this period (Look at the Facebook comments that they received on one of their Facebook photos to understand), and sometimes mistakes that they make on their end are out of our hands, and beyond our control. Sometimes they forget to either scan a package (which is why it doesn't show up on the tracking page), have issues with the locations scanned, and sometimes they plain forget the package.

Despite the heavy volume of emails we are working closely with each and every customer to best ensure that they receive their orders in time for the Holidays. We are also working with UPS to deliver some of the packages at literally the last second before Christmas, so be on the lookout as well.

We wish everyone a Happy Holiday season!

Love,

The My Name Necklace Family
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